Support Consultant

  • Nootdorp, Netherlands

Support Consultant

 

 

K3 Retail located in Nootdorp has a vacancy for a

 

Support Consultant

 

The role

Are you that service mindend and hands-on Support Consultant, who has the drive to work in an international team with customers that are located around the globe?

 

In close contact with customers on daily basis you will support Service Delivery teams through prioritising and coordinating the resolution of service requests from our retail (B2B) customers.  As first line support, your level of technical knowledge and understandting of our products will enable you to resolve incoming requests in a timly manner and ensure that are passed to specialist teams to resolve when required.

 

You can manage customer expectiations, keeping them informed about progress and agreeing priorities.

 

Responsible for managing support team to resolve issues according to customer priorities on a daily basis.

 

You are

You are able to build strong relationships with our customers.  Together with your colleagues, both developers and consultants, you will pick up the various incoming requests, plan activities to help our customers and keep them proactively updated throughout the whole process.

 

You must be able to work in a fast paced, dynamic environment. You are well organized and assertive when required and can plan and keep track of many tasks in parallel. With a structured mind and capability to work independently, you are the linking pin between our customers and your K3 colleagues.

 

You have a pragmatic approach and can ensure a healthy balance between resolving requests yourself and coordinating the resolution of them with other support team members.  You have excellent communication skills and empathy for the situations you encounter with the customer.

 

In addition to that, you have:

  • an analytical mindset;
  • experience of working in an international environment and with different cultures;
  • strong communication skills, at least in the English language;
  • minimum 3 years relevant work experience in a support environment;
  • experience with ERP systems, preferably with Microsoft Dynamics NAV;
  • the ability to lead internal teams of developers and consltants to resolve issues, whilst managing customer expectations.

 

Desirable

  • a completed bachelor degree;
  • work experience as a consultant;
  • project management experience;
  • knowledge of retail industry.

 

 

 

 

We offer

With international colleagues and customers, you’ll experience a highly dynamic and international work atmosphere. Since our business is on the move constantly, you will get many opportunities to further personal and professional growth.

 

In addition to that you can count on:

  • competitive terms and benefits, including travel allowance and an attractive pension scheme;
  • an informal work environment within an enthusiastic team;
  • a growing, innovative and inspiring organization with potentially interesting career opportunities for the future;
  • flexible hours.

 

Apply now

Convinced that you are the Support Consultant we are looking for? Then show your interest by sending your application directly to our online application page.

 

Do you have any questions? Please contact Romana Bosklopper via hr@k3business.nl or 015-2516555

 

We are

We are K3 Retail, the launch pad for brilliant retail solutions and your sparkling career. We encourage independent creative minds like yours; if you’re bored by the norm and love to explore original and better ways to do things, you’ll thrive in our supportive environment.  Your colleagues and our customers share that outlook  too, so there’ll be great opportunities to work alongside some of the sharpest and most receptive minds, and the biggest, most respected names in the retail industry. The retail sector is continually expanding, which means bold ideas are readily accepted and rapidly developed. Your prospects can advance quickly too, and as we are K3 Retail, there are generous rewards as well as stimulating job satisfaction. You certainly won’t stand still at K3!

 

The business unit Global Accounts of K3 Retail is responsible for various projects with international retailers. With a development team in The Netherlands and implementation teams in both The Netherlands and Singapore, we deliver innovative solutions and outstanding service to well established, globally present retailers.

 

Responses from employment agencies will not be considered.

 

Keywords: Support Consultant, Projectmanagement, Retail, Industry, Communication, Support

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Education Level
HBO
Provinces
South Holland
Industries
Software
Salary
n/a
Contract time
Full-time
Experience
3 - 5
Publish date
20/09/2017
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